Privacy Policy

How we handle your data

This Privacy Policy explains what information CONNECD Stage Timer Pro collects, why we collect it, how we use it, and how you can contact us about your data.

Effective Date

This Privacy Policy is effective as of May 11, 2026. By using our website, software, order forms, downloads, activation system, or support portal, you agree to the practices described here.

1. Information We Collect

We collect information needed to provide Stage Timer Pro, process orders, deliver license keys, support customers, protect our systems, and improve reliability.

  • Order data: name, email, phone, company, package, price, order reference, Machine ID, payment status, payment slip or payment gateway details where applicable.
  • License data: license key, license type, activation status, Machine ID, activation date, expiry date, transfer or renewal status.
  • Support data: support ticket details, issue category, message content, screenshots or files you choose to provide, and email correspondence.
  • Technical data: app version, operating system, platform, hostname, timezone, launch count, heartbeat time, IP address, and approximate country/city from IP.
  • Download analytics: installer platform, download time, IP address, referrer, user agent, duplicate/suspect download flags, and approximate location from IP.
  • Website security data: anti-spam fields, rate-limit signals, logs, user agent, and IP address.

2. How We Use Information

We use collected information to:

  • create and manage orders, invoices, payment confirmation, refunds, and license delivery;
  • activate licenses, verify Machine IDs, prevent license abuse, and support transfers;
  • respond to support requests and troubleshoot app or activation issues;
  • monitor software reliability, active installations, downloads, and platform demand;
  • detect fraud, spam, repeated downloads, suspicious key attempts, or unauthorized use;
  • send transactional emails such as order confirmation, license keys, support receipts, renewal notices, and important service updates.

3. Payments

If you pay manually, we may store payment slip details and verification status. If you pay through a payment gateway, the payment provider processes payment information under its own terms and privacy policy. We do not intentionally store full card numbers or sensitive payment credentials on our server.

We may store payment references, checkout IDs, payment status, provider name, paid amount, timestamps, and webhook payloads needed for accounting, license delivery, and dispute handling.

4. Sharing and Service Providers

We do not sell your personal information. We may share necessary data with service providers that help us operate the service, such as hosting providers, email delivery services, payment gateways, anti-spam tools, analytics tools, and IP geolocation services.

We may disclose information if required by law, to protect our rights, investigate abuse, enforce our terms, or respond to lawful requests.

5. Data Retention

We keep order, license, support, and transaction records for as long as needed to provide service, maintain licensing history, comply with accounting or legal requirements, prevent abuse, and resolve disputes.

Technical logs and download analytics may be retained to understand product usage, detect fraud, and troubleshoot operational issues. We may anonymize or aggregate data when detailed records are no longer needed.

6. Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no online system is completely secure. You are responsible for keeping license keys, order references, account access, and support correspondence private.

7. Your Choices and Requests

You may contact us to request access, correction, deletion, or clarification of personal information we hold about you. Some records may need to be retained for license verification, fraud prevention, accounting, dispute resolution, or legal compliance.

If you want to update your email, Machine ID, license ownership details, or support contact information, please contact us with your order reference or license details.

8. Children

Stage Timer Pro is intended for professional event and production use. It is not directed to children, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Continued use of the service after changes are posted means you acknowledge the updated policy.

10. Contact

For privacy questions, data requests, order questions, or support, contact us through the support portal or by email.